Return

MOXGE Return & Refund Policy

At MOXGE, we want you to love what you purchase. If something isn't right, we’re here to make it as easy as possible to return your item and receive a refund.

This policy is clear, accessible, and designed to give you confidence in shopping with us.

✅ Return Eligibility

We accept returns under the following conditions:

  • You must contact us within 14 days of receiving your item

  • Items must be unused, unwashed, and in original condition

  • Products must include original packaging, tags, and accessories

  • Proof of purchase (e.g., order number) must be provided

❌ Items That Cannot Be Returned

Please note that the following items are non-returnable:

  • Final sale, clearance, or non-refundable items

  • Custom-made or personalized products

  • Swimwear, lingerie, or earrings (for hygiene reasons)

  • Items returned without prior approval

  • Items damaged due to misuse or not in resellable condition

  • Returns requested after 14 days of delivery

🔁 Return Process – Step by Step

  1. Request a Return
    Email MOXGESHOP@obamaw.com within 14 days of delivery. Include:

    • Your Order Number

    • Reason for return

    • Clear photos (for defective or incorrect items)

  2. Receive Instructions
    Our customer support will reply within 1–2 business days with:

    • Return approval

    • Return address and shipping instructions

  3. Return Shipping

    • Securely repackage the item

    • Use a trackable shipping method

    • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

  4. Inspection & Processing
    Once your item arrives, we will inspect it within 3 business days

    • If approved, we will process your refund or exchange

  5. Refund Issued
    Refunds are issued to your original payment method within 5–10 business days
    You will receive a confirmation email once the refund is processed

💸 Refund Policy Details

  • Original shipping charges are non-refundable unless the return is due to our error

  • Refunds will reflect discounts or promo codes used

  • Partial refunds may apply for worn, damaged, or incomplete returns

  • Unauthorized returns may not be accepted or refunded

🔄 Exchanges

We offer exchanges only for defective, damaged, or incorrect items.
Please contact MOXGESHOP@obamaw.com within 7 days of delivery to request an exchange and provide photos of the issue.

⚠️ Important Reminders

  • All returns must be pre-approved via email

  • Items returned without approval may not be processed

  • We are not responsible for items lost or damaged in return shipping

  • Return requests made after 14 days from delivery will not be accepted

📧 Need Help?

Have questions or need support with a return?
📬 Email us: MOXGESHOP@obamaw.com
🕐 Response time: Typically within 24 business hours